Strategic Support

Support services

to independent businesses

Running a bricks-and-mortar office, finding staff and looking after them, are expensive distractions.

As well as the costs, you get bogged down in endless admin issues.

Outsource your problems and free up all your time to do the things that make you money.

Low cost virtual office operations

Everything — all the time — efficiently

My name is Mark Graham and I specialise in running back office services for smaller businesses operating on tight budgets. I understand that time is money and, no matter how much satisfaction you derive from running your business, if it's not making sufficient profit, nothing else matters. Leave everything to me. Ditch the overheads. Just concentrate on making money.

Professional Virtual Assistant.

Expanding and running a business requires a range of skills. You can't know everything or be everywhere at once. That's where I can help.

I provide the right blend of support —

dealing with the repetitive boring stuff —

professionally handling the detailed, the complex, the technical, the crucially important stuff —

seamlessly integrating technology with administration, promotion and customer satisfaction.

 

I provide a virtual back office service that is unique and here's why.

✅ A wide range of both admin and IT services

✅ Choose as many or as few functions as you wish

✅ Everything merges seamlessly

✅ I do all the work – nothing is farmed out to freelancers

✅ Secure client communications. Absolute privacy as standard. Go public only when you mean to. Who is stealing your ideas?

✅ I have a lifetime’s experience providing technical support in industries such as engineering, manufacturing and IT - Read more - which means I can offer far more than simple secretarial or call centre support. Using my system you can deploy the kind of advanced IT that is usually reserved for big companies with deep pockets — and there's no need to waste your time learning how it all works. I handle everything.

✅ In addition to dealing with all your time consuming and repetitive administrative work I have a wealth of managerial experience which is at your disposal. This means you can leave a lot of things to me that you would normally need to micro-manage when instructing staff or the average virtual assistant.

 

Mad to hire employees.

YOU MUST BE MAD TO HIRE EMPLOYEES

Over the years I have developed systems that enable me to provide the most comprehensive range of support services to clients very efficiently so I can deliver results at the keenest price while maintaining the all-important personal and human touch when communicating with your customers. I'm content to look after the run-of-the-mill repetitive boring stuff (which is nevertheless important) to areas where fast and accurate serious decisions are required. That is why the majority of my clients stay with me long term.

Business expansion

Everything is going well and you are looking to expand. Before you commit to moving to larger (and more expensive) offices and hiring more staff, consider outsourcing one or more of your company functions.

Obviously, you will need to be convinced that you can hand off work while still keeping control and being able to monitor what's going on.

That is exactly what my real-time reporting system is designed for — keeping you informed without unnecessary distraction.

Outsourcing to a virtual back office is cheaper than renting more office space.

 

Service examples

 

ADMIN

General record and data keeping

Dealing with your customers — by phone or email

Dealing with your suppliers and contractors — by phone or email

Recording client and customer information

Sales appointments, meetings, diary

Work/job schedules

Legal & compliance. Eg: insurances, vehicles, leases, utilities, Health & Safety, memberships, subscriptions

Regulatory compliance: Risk Assessments, statutory filings, permits

Bookkeeping: regular income and expenditure, petty cash, VAT, supplier records

Travel arrangements

Documentation: emails, letters, correspondence, sub-contractor and supplier records

Contract documents: estimates, quotations, invoices, receipts, purchase orders, memoranda of understanding

Supplier & subcontractor records and communications

Advertising and promotion

Special projects, separate division

IT

Website and email set up, updating & support

More details

Advising/organising online advertising and promotion

Video — short promo or 'how to' explainer

 

MANAGEMENT AND STRATEGIES

Customer services, complaints

Business development strategies

Management strategies, system and procedural setup

Procedures debugging, problem solving

Quasi-legal: disputes, resolution

 

SPECIAL PROJECTS OR EVENTS

Staffing - a safe pair of hands for events and exhibitions

Temporary & stand-in management / holiday / illness relief

A few things I don't do: social media such as Facebook, Instagram, etc. because it rarely produces the desired benefit for the client considering the costs involved; company accounts for tax purposes, because specific qualifications are required; sales cold-calling, because there are agencies that specialise in this.

Hours

Monday to Friday: 9.00 am - 6.00 pm

Emergencies: additional hours and days by arrangement

 

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