My name is Mark Graham and I specialise in running back office services for smaller businesses operating on tight budgets. I understand that time is money and, no matter how much satisfaction you derive from running your business, if it's not making sufficient profit, nothing else matters. Leave everything to me. Ditch the overheads. Just concentrate on making money.
Expanding and running a business requires a range of skills. You can't know everything or be everywhere at once. That's where I can help.
• I provide the right blend of support —
• dealing with the repetitive boring stuff —
• professionally handling the detailed, the complex, the technical, the crucially important stuff —
• seamlessly integrating technology with administration, promotion and customer satisfaction.
I provide a virtual back office service that is unique and here's why.
✅ A wide range of both admin and IT services
✅ Choose as many or as few functions as you wish
✅ Everything merges seamlessly
✅ I do all the work – nothing is farmed out to freelancers
✅ Secure client communications. Absolute privacy as standard. Go public only when you mean to. Who is stealing your ideas?
✅ I have a lifetime’s experience providing technical support in industries such as engineering, manufacturing and IT - Read more - which means I can offer far more than simple secretarial or call centre support. Using my system you can deploy the kind of advanced IT that is usually reserved for big companies with deep pockets — and there's no need to waste your time learning how it all works. I handle everything.
✅ In addition to dealing with all your time consuming and repetitive administrative work I have a wealth of managerial experience which is at your disposal. This means you can leave a lot of things to me that you would normally need to micro-manage when instructing staff or the average virtual assistant.
Over the years I have developed systems that enable me to provide the most comprehensive range of support services to clients very efficiently so I can deliver results at the keenest price while maintaining the all-important personal and human touch when communicating with your customers. I'm content to look after the run-of-the-mill repetitive boring stuff (which is nevertheless important) to areas where fast and accurate serious decisions are required. That is why the majority of my clients stay with me long term.
Everything is going well and you are looking to expand. Before you commit to moving to larger (and more expensive) offices and hiring more staff, consider outsourcing one or more of your company functions.
Obviously, you will need to be convinced that you can hand off work while still keeping control and being able to monitor what's going on.
That is exactly what my real-time reporting system is designed for — keeping you informed without unnecessary distraction.
ADMIN
General record and data keeping
Dealing with your customers — by phone or email
Dealing with your suppliers and contractors — by phone or email
Recording client and customer information
Sales appointments, meetings, diary
Work/job schedules
Legal & compliance. Eg: insurances, vehicles, leases, utilities, Health & Safety, memberships, subscriptions
Regulatory compliance: Risk Assessments, statutory filings, permits
Bookkeeping: regular income and expenditure, petty cash, VAT, supplier records
Travel arrangements
Documentation: emails, letters, correspondence, sub-contractor and supplier records
Contract documents: estimates, quotations, invoices, receipts, purchase orders, memoranda of understanding
Supplier & subcontractor records and communications
Advertising and promotion
Special projects, separate division
IT
Website and email set up, updating & support
Advising/organising online advertising and promotion
Video — short promo or 'how to' explainer
MANAGEMENT AND STRATEGIES
Customer services, complaints
Business development strategies
Management strategies, system and procedural setup
Procedures debugging, problem solving
Quasi-legal: disputes, resolution
SPECIAL PROJECTS OR EVENTS
Staffing - a safe pair of hands for events and exhibitions
Temporary & stand-in management / holiday / illness relief